Our Services
Experience of the Customer
Many businesses spend a lot of time and money documenting and improving processes within their organisation, yet they don't get the expected result; happy customers. Let us come in and work with your people to build:
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Service BluePrints
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Customer Experience Maps
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Customer Journey Maps
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Process Mapping
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And then use these to improve the way customers engage with your company. We will help you setup the approach, implementation and reporting for:
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CSAT
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NPS
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Voice of the Customer
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[ Customer Experience / Process Mapping / Customer Satisfaction / Net Promoter ]
RedToGreen Program
Sometimes, even with the best of intentions, the best technology, processes and people things go wrong. ​When IT goes wrong for a company, it can be catastrophic. ​The RedToGreen Program is designed to help business leaders turn around technology projects and operations. Our approach is simple;
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what is broken,
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how do we know it's fixed,
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how long have we got and
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who is available to help.
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Our focused approach works because we are not interested in the history, the politics, the decisions or the innuendo. We are there to get a result.
[ Project Rescue / Scope Management / Communication Strategy / Project Learnings ]
IT Executive - As - A - Service (ITEaaS)
Arguably, every company needs Technology leadership. Many cannot afford it though. This Service aims to help companies who need help but cannot afford to pay a senior executive with 20+ years experience in the industry full-time. Engagements can be as short as one-day a week for six months.
[ Strategy / Budgeting / Operations / Vendor Management / Service Management ]
Organisation Transformation Project
When you have to re-structure your business, making sure that your most important asset - people - come along for the ride can be a complete job in itself. Let us help you with:
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Group/Department/Team redesign
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Position descriptions
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Communication plan design and execution
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Employee engagement touchpoints
[ Strategic alignment / Restructure / Change Management / Outcome focused ]
Technology Assessment
A different set of eyes on the status quo can often lead to unexpected insights. Our Technology Assessments help Business Leaders get a review of the current state of their technology. And hey, sometimes the news is good.
[ Assess for Success / Show the Gaps / Plan to Close / Confirm Complete ]
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